Privacy Policy

1. Introduction

This privacy policy explains how MimmoBook collects, uses, stores, and protects your personal data when you use our reservation management platform. We are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR).

2. Data Controller

MimmoBook is the data controller for the personal data processed through this platform. For data protection inquiries, please contact us through the Support page.

3. Data We Collect

We collect the following categories of personal data:

• Account information: name, email address, password (hashed)
• Business information: business name, address, phone number
• Reservation data: guest names, emails, phone numbers, booking details
• Usage data: pages visited, features used, browser type

4. Purpose of Processing

We process your data for the following purposes:

• To provide and maintain our reservation management service
• To send booking confirmations, reminders, and cancellation notices
• To improve our platform and develop new features

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Reservation data is retained for the duration of your subscription plus 12 months. You can request deletion of your data at any time.

6. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: request a copy of your personal data
• Right to rectification: correct inaccurate data
• Right to erasure: request deletion of your data
• Right to restrict processing
• Right to data portability: receive your data in a structured format

7. Cookies

We use essential cookies required for the platform to function. Analytics cookies are only loaded after you give explicit consent via our cookie banner. You can change your cookie preferences at any time.

8. Contact

For any questions about this privacy policy or to exercise your data protection rights, please contact us through the Support page.